For people who might lack the technical skills needed for more advanced roles, tech support can be a great entry point to a career with a fast-growing company in Austin.
Workers in tech support gain invaluable skills about the product and user experience that often lead to fast-track promotions. We caught up with three Austin tech companies that offer growth opportunities to their support teams — and a few employees who made the leap themselves.
Adam Ferenzi, BigCommerce's director of client success, said the company has seen team members grow from tech support roles to any number of departments, including engineering, product, account management, content and more.
When a candidate has shown potential, he said promotions typically occur within 12 to 18 months — though that time may be less or more depending on the person. https://www.fieldengineer.com/blogs/what-does-a-help-desk-technician-do
Ferenzi said BigCommerce encourages and enables professional growth from the support team for several reasons, citing that these team members tend to know the product better than just about anyone and also develop a deep knowledge of industry trends based on conversations with customers. He also stressed the importance of a genuine desire to help customers succeed.
"When you couple that mindset with the product and tech knowledge gained by doing the job, then enter a new role in engineering, product, or another part of the organization, it's a recipe for continued success," said Ferenzi.
No comments:
Post a Comment