A big part of any IT support business is answering the phones and helping clients with the issues they are facing. But not just anyone is suited to this customer-centric position. In this article, we’ll explore these five central questions surrounding the work of a help desk technician.
- What is a Help Desk Technician?
- What is a Help Desk Technician Supposed to Do?
- When Should You Call a Help Desk Technician?
- How Should a Help Desk Technician Treat the Customer?
- Does a Help Desk Technician Have a Process? How does that process work?
How Bryan Became a Gold Star Help Desk Technician
Everyone loves a little pat on the back now and then. Our help desk technician, Bryan, is no different. A few days ago, he helped a client by walking them through a sticky problem with their Office 365 software. In the end, the client was so pleased that he made a point of giving Bryan high praise in our call follow up email survey.
No comments:
Post a Comment